No. If the purchase is made voluntarily, as a general rule, unless it is defective, in which case the product warranty would be enforced.
If the purchase is made remotely (by internet, telephone, catalog, etc.), the consumer has the right, within 5 calendar days, to cancel the purchase and request the return of the money. When we are in this situation, the CBC must make the reimbursement of what was paid using the same means of payment used by the consumer or whatever is their preference.
DHL Y EXPORTAFACIL (CORREOS DEL ECUADOR)
The tracking page of DHL AND CORREOS DEL ECUADOR will provide you with updated information on the location of your shipment
Users must cancel with credit cards and / or interbank transfer.
If your shipment did not arrive it is important that you contact the CBC and provide an accurate description of the goods and their packaging as soon as possible.
Remember that damage to packets in transit is often the result of transport manipulation.
You will have to discuss this topic with the CBC Sales department. It depends on the type of product you buy, the value of the goods, how the seller has labeled them for customs purposes and which country you import them from.
If the customs imposes a cost, it will be paid in the first place, but then you will have to pay it even if you do not accept the delivery of the goods.
Contact the CBC Sales Department to discuss your needs.
Keep in mind that when you shop online, many of those items do not come from your country. When the shipments are not domestic or from a country with a free trade agreement, the items that are imported are subject to the payment of taxes and duties in the amount considered by Customs. In general, taxes and fees are not included in online purchases.